Current warning: Falsified information about the change of bank details

Supposed email or letter from a supplier with alleged corrections to bank details

How the fraud take place:

Supposed email or letter from a supplier with alleged corrections to bank details. The information usually follows immediately on a real mail with an expected bill. The sender is correct because the mail server of the business partner is maybe hacked. There are also cases where the change of bank is announced by post/email with lead time on real vendors! Possible receipt channels are email, fax, letter on correct letterheads etc

How you can protect yourself in this case:

In case you receive a suspicious email, please contact immediately your supplier via telephone.

What can you do if you are affected:

Get in contact with your branch for an immediate transfer recall at the beneficiaries bank. Once credited amounts are usually very difficult to return. Report the case to local legal authority (police).

Your contact to us

We are happy to provide you with information (Mon – Fri, 8 a.m. to 6 p.m. - CET):

Service Hotline (English)
+49 69 136 805 27

Service Hotline (German)
+49 69 136 263 60