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Your trust is important to us. The Commerzbank Zrt. takes the protection of your personal data very seriously and complies with the data protection regulations, in particular to the provisions of the EU General Data Protection Regulation (GDPR). Personal data is processed only when the person concerned has given their consent, when the data is necessary for the conclusion of a contract or when the GDPR or another law permits or prescribes the processing of the data.
Data on our websites are collected and stored pseudonymously using web-controlling technologies, solely for optimisation purposes. These data are used to create user profiles under a pseudonym. Cookies can also be used for this purpose; however, the data are collected and stored solely in pseudonymised form. The data are not used to identify visitors to the website personally and will not be linked to data relating to the bearer of the pseudonym. You can configure your browser in such a way that you are informed as soon as cookies are created, so that you can refuse them if necessary. You can also prevent the installation of cookies by selecting the appropriate settings on your browser. However, this might mean that you cannot make full use of all the functions on this website. No personal data whatsoever is stored. The user’s IP address will be obscured and will not enable any inferences to be made about visitors to the website.
Processing personal data
We will ask you to provide your name, address and e-mail address in an order form, so that we can send you the publications or newsletters that you have ordered from our website. These data are stored and used solely for the purpose of sending you the desired information. They will not be passed on to third parties. By entering your data (name, address, e-mail address) in the form and putting a cross in the box, you give us your consent to store and use the data to send you the requested information. Consent is given voluntarily. Withholding consent will have no influence on the execution of the contract. The personal data you enter to receive the newsletter will be stored until you cancel your subscription. You can revoke your consent given to Commerzbank Zrt at any time with future effect.
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Processing personal data on the basis of the EU General Data Protection Regulation
Commerzbank Zrt processes personal data on the basis of the EU General Data Protection Regulation (GDPR). The following information provides an overview of the processing of these personal data by us and the rights resulting from data protection law.
Information on data protection for clients and other data subjects [pdf, 187 KB]
Should you require information that this declaration of data protection cannot provide or should you desire further information regarding a certain point, please contact the data protection officer of Commerzbank Zrt.
You can reach our internal Data Protection Officer under
Data Protection Officer
Address: 1054 Budapest, Széchenyi rkp. 8.
Information on data management
Information on data protection for clients and other data subjects [pdf, 195 KB]
Data processing register [pdf, 148 KB]
Data processors and their activities [pdf, 96 KB]
Data protection summary on the transfer and integration of the contractual portfolio of Commerzbank Zrt. into Erste Bank Hungary Zrt [pdf, 131 KB]
Information on data protection
for clients and other data subjects
With the following information, we would like to give you
an overview on the processing of your personal data by
us and your rights under data protection law. Which data
are processed in detail and the manner in which they are
used is predominantly determined by the services requested
or agreed. Therefore, not every element of this
information may be applicable to you. In accordance with
the provisions of the EU General Data Protection Regulation
personal data means any information relating to an
identified or identifiable natural person.
Who is responsible for data processing and who can I contact?
Responsibility lies with:
Phone: (+36-1) 374-8100
Fax: (+36-1) 269-4574
Address: 1054 Budapest, Széchenyi rkp. 8.
You can reach our internal Data Protection Officer under
Phone: (+36-1) 374-7172
Address: 1054 Budapest, Széchenyi rkp. 8.
Which sources and which data do we use?
We process personal data which we receive from our clients and other concerned parties in connection with our business relationship. Moreover, we process personal data legitimately obtained from publicly accessible sources (such as debtors' lists, land registers, registers of commercial establishments and associations, press, Internet) or which have been legitimately transmitted to us from other companies of the Commerzbank Group or third parties (for example a credit bureau) to the extent necessary for rendering our services. Relevant personal data are personal details (name, address and other contact data, date and place of birth and nationality), legitimisation data (such as data from ID cards) and also authentication data (such as a specimen signature). In addition, these may also be contract data (such as a payment order), data resulting from the performance of our contractual obligations (payment transactions), information about your financial status is you are a collateral provider (such as data on credit standing, data on scoring or rating, origin of assets), data relevant for loans (such as revenues and expenditures), advertising and sales data (including advertising scores), documentation data (such as a protocol on consultations) and other data comparable with the above-mentioned categories, if they contain personal data.
What is the purpose of processing your data (purpose of personal data processing) and on which legal basis does this take place?
We process personal data in accordance with the provisions of the EU General Data Protection Regulation (GDPR, available on www.eur-lex.europa.eu) and the Act CXII of 2011 on Informational Self-determination and Freedom of Information (Information Act, available on www.net.jogtar.hu).
a. in order to comply with contractual obligations (Art. 6
(1 b) GDPR)
Data are processed for the purpose of providing and arranging
banking services and financial services in connection
with the performance of our agreements with our
clients or for performing pre-contractual measures as a
result of queries. The purposes of data processing are primarily
determined by the specific product (such as an account,
a loan, securities, deposits) and may, among other
things, include needs assessments, consultation, asset
management and administration and the execution of
b. within the scope of the balancing of interests (Art. 6
(1 f) GDPR)
To the extent necessary, we will process your data beyond the scope of the actual performance of the contract so as to protect justified interests of our own and of third parties. Examples:
- Consultation of and exchange of data with credit bureaus so as to determine credit standing or default risks in connection with loans and the requirements in connection with exemption from seizure or basic accounts,
- lodging legal claims and defence in case of legal disputes,
- ensuring IT security and the IT operation of the bank,
- prevention and investigation of criminal acts,
- video surveillance to exercise domiciliary rights, to collect evidence in case of attacks or fraud or as proof of disposals and deposits,
- measures for securing buildings and systems (such as admission control),
- measures to protect our domiciliary right,
- measures for business management and advanced development of services and products,
- risk management within the Commerzbank Group.
c. as a result of your consent (Art. 6 (1 a) GDPR)
To the extent you have consented to the processing of personal data by us for certain purposes (such as passing on data within the Commerzbank Group, photographs taken in connection with events, mailing newsletters), such processing is legitimate on the basis of your consent. Consent once given may be revoked at any time. This also applies to the revocation of declarations of consent given to us before the effective date of the GDPR, i.e. before 25 May 2018. Revocation of con-sent has an effect only for the future and does not affect the legitimacy of the data processed until revocation.
d. on the basis of statutory regulations (Art. 6 (1 c) GDPR) or in the public interest (Art. 6 (1 e) GDPR)
Moreover, we, as a bank, are subject to various legal obligations, i.e. statutory requirements (such as the, Act CCXXXVII of 2013 on Credit Institutions and Financial Enterprises (in following: CIA), Act LIII of 2017 on the Prevention and Combating Money Laundering and Terrorist Financing (in following: AML), Act C of 2000 on accounting) and regulations relating to the supervision of banking (e.g. of the European Central Bank, the European Banking Supervisory Agency, the Hungarian National Bank). The purposes of processing include, among others, the assessment of creditworthiness, checking identity and age, prevention of fraud and money laundering, compliance with obligations of control and reporting under tax law and the assessment and management of risks in the bank and in the Commerzbank Group. The records of data processing activities of the Bank can be found by clicking on the following link: Data processing activities of the Bank
Who will receive my data?
Within the bank, those units will be granted access to your data that need them in order to comply with our contractual and statutory obligations. Service providers and agents appointed by us may also receive the data for these purposes on the condition that they, specifically, observe banking secrecy. The list of the Bank's data processors can be found by clicking on the following link: Data processors of the Bank. These are companies in the categories banking services, IT services, legal services, logistics, printing services, telecommunication, collection of receivables, consultation.
As far as passing on data to recipients outside our bank is concerned, it must first be kept in mind that we, as a bank, are obliged to keep all client-related facts and assessments we become aware of in strict confidence (banking secrecy pursuant to no. 8 of our General Terms of Business as well as § 160 of CIA. As a matter of principle, we may pass on information about our clients only if this is required by law, the client has given his consent or we have been granted authority to provide a bank reference. Under these circumstances, recipients of personal data may, for example, be:
- Public authorities and institutions (such as the European Central Bank, the European Banking Supervisory Agency, the Hungarian National Bank, the Federal Agency for the Supervision of Financial Services, tax authorities, land register authorities, authorities prosecuting criminal acts),
- other loan and financial services institutes or com-parable institutes to whom we transmit your personal data for the purpose of performing transactions under our business relationship (depending on the agreement, for example, correspondent banks, depositary banks, stock exchanges, information bureaus),
- liquidators submitting queries in connection with a foreclosure,
- service providers in connection with credit or bank cards or businessmen submitting queries if payment by card is denied,
- third parties involved in loan granting processes (such as insurance companies, investment companies, funding establishments, trustees, service providers carrying out value assessments),
- partners in the credit card business,
- service providers whom we involve in connection with contract data processing relationships.
Other recipients of data may be those bodies for which you have given us your consent to data transfer or, respectively, for which you have granted an exemption from banking secrecy on the basis of an agreement or consent or to which we may transfer personal data on the basis of the balancing of interests.
Will the data be transferred to a third country or an international organisation?
Data transfer to bodies in states outside the European Union (so-called third countries) will take place to the extent
- this is required to carry out your orders (such as payment or securities orders),
- it is required by law (such as obligatory reporting under tax law) or
- you have given your explicit consent.
Moreover, transfer to bodies in third countries is intend-ed in the following cases:
- If necessary in individual cases, your personal data may be transmitted to an IT service provider in the United States or in another third country to ensure that the IT department of the bank remains operative, observing the European data protection rules.
- With the consent of the data subject or as a result of statutory provisions on controlling money laundering, the financing of terrorism and other criminal acts and within the scope of the balancing of interests, personal data (such as legitimisation data) will be transmitted, observing the data protection level of the European Union.
For how long will my data be stored?
We process and store your personal data as long as this is required to meet our contractual and statutory obligations. In this respect, please keep in mind that our business relationship is a continuing obligation designed to last for years.
If the data are no longer required for the performance of contractual or statutory obligations, these will be erased on a regular basis unless – temporary – further processing is necessary for the following purposes:
- Compliance with obligations of retention under commercial or tax law which, for example, may result from the Act C of 2000 on Accounting, Act CCXXXVII of 2013 on Credit Institutions and Financial Enterprises, Act LIII of 2017 on the Prevention and Combating Money Laundering and Terrorist Financing. As a rule, the time limits specified there for retention or documentation are 2 to 10 years.
- Preservation of evidence under the statutory regulations regarding the statute of limitations. According to the Act V of 2013 on Civil Code the regular statute of limitation being 5 years
What are my rights with regard to data protection?
Every data subject has the right of access pursuant to Article 15 GDPR, under which it may request information from the Bank, on the personal data concerning him or her that are being processed.
You may request the rectification of inaccurate, incomplete personal data concerning you (the right to rectification Article 16 GDPR).
You may request the controller to erase the personal data concerning you without delay, if the personal data are no longer needed for those purposes for which they were collected or otherwise processed, or if you have withdrawn your consent on which the processing is based and there is no other legal ground for the processing, or you have successfully objected to the processing and there are no overriding legitimate grounds for the processing, or the personal data have been unlawfully processed (the right to erasure Article 17 GDPR).
You may request the Bank the restriction of processing where one of the following applies: a) You contest the accuracy of the personal data, for a period enabling the Bank to verify the accuracy of the personal data; b) the processing is unlawful and You oppose the erasure of the personal data and request the restriction of their use instead; c) the Bank no longer needs the personal data for the purposes of the processing, but You require them for the establishment, exercise or defence of legal claims) You have objected to processing, the restriction is pending, until the verification whether the legitimate grounds of the Bank override yours (the right to restriction of processing Article 18 GDPR).
You have the right to object pursuant to Article 21 GDPR (defined in details below).
You shall have the right to receive the personal data concerning you which you have provided to the Bank, in a structured, commonly used and machine-readable format, if the processing is based on your consentor on a contract concluded with you, and the processing is carried out by automated means (the right to data port-ability Article 20 GDPR).In addition, the pertinent provisions of Information Act are also applicable.
In addition to the above, you may lodge a complaint if you believe that the Bank has infringed its obligations concerning the processing. Should you not agree with the Bank’s answer, or the Bank does not respond within 25 days, you may file a petition at the Court. You may choose to start proceedings at the competent court of your domicile or residence.
Furthermore, you may lodge a complaint (Article 77 GDPR) with the National Authority for Data Protection and Freedom of Information (in Hungarian: Nemzeti Adatvédelmi és Információszabadság Hatóság) (regis-tered seat:1055 Budapest, Falk Miksa utca 9-11; mail address: 1363 Budapest , Pf.: 9.; phone number:06-1-391-1400; Fax: 06-1-391-1410; e-mail address: firstname.lastname@example.org; website: www.naih.hu).
Furthermore, in case your rights relating to personality are violated, you shall have the right to demand restitution(for any non-material damage suffered),and claim damages from the Bank for any damage arising out of the infringement of the regulations on data processing or security of personal data at court.
Am I obliged to provide data?
Within the scope of our business relationship, you are obliged to provide those personal data which are re-quired for commencing, executing and terminating a business relationship and for compliance with the associated contractual obligations or the collection of which is imposed upon us by law. Without these data, we will generally not be able to enter into agreements with you, to perform under such an agreement or to terminate it.
Under the statutory regulations in connection with AML, we are especially obliged to identify you by an ID document and by copy an ID document before entering into business relations with you and, especially, to ask for and record your name, place of birth, date of birth, nationality, address and identity card details. So as to enable us to comply with these statutory obligations, you are obliged to provide the necessary information and documents in connection with the anti-money laundering law and to report any changes that may occur in the course of our business relationship. If you should fail to provide the necessary information and documents, we are not permitted to enter into the desired business relationship or to continue with such a relationship.
To what extent will decision-making be automated?
As a matter of principle, we do not use fully automated decision-making processes pursuant to Article 22 GDPR for establishing and performing a business relationship. In the event that we should use such processes in individual cases (for example when applying for credit cards) we will inform you of this and of your rights in this respect separately if prescribed by law.
Will profiling take place?
As a matter of principle, we do not use profiling. In the event that we should use such processes in individual cases we will inform you of this and of your rights in this respect separately if prescribed by law.
Information about your right to object pursuant to Article 21 GDPR
Right to object based on individual cases
You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on point (e) of Article 6 (1) (data-processing in the public inter-est) and point (f) of Article 6 GDPR (data-processing on the basis of the balancing of interests); this also applies for profiling as defined in Article 4 point 4 GDPR (if this were applied).
If you do object, we will no longer process your person-al data unless we have compelling justified reasons for such processing which take precedence over your interests, rights and freedom or, alternatively, such processing serves to assert, exercise or defend legal claims.
Recipient of an objection
Such objection may be submitted informally under the heading “objection” indicating your name, your address and your date of birth and should be addressed to:
Phone: (+36-1) 374-8100
Fax: (+36-1) 269-4574
E-mail: email@example.com Address: 1054 Budapest, Széchenyi rkp. 8.
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For Information Purposes Only
The content of this website is for information purposes only and is not intended to provide the basis of any investment decision and should not be considered as a recommendation or offer to purchase or sell securities or other financial instruments by Commerzbank or any of its connected persons to any visitor.
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Visitors should review independently and/or obtain independent professional advice and draw their own conclusions regarding the suitability/appropriateness of any transaction including the economic benefit and risks and the legal, regulatory, credit, tax and accounting aspects in relation to their particular circumstances. Levels, bases and relief from taxation may change from time to time.
Commerzbank Zrt, takes the protection of your personal data very seriously and strictly observes data protection rules in accordance with the current legislation; in particular the Act CXII of 2011 on Informational Self-determination and Freedom of Information and the EU General Data Protection Regulation (GDPR). Personal data are collected on this website only to the extent that is technically necessary.
All information contained herein shall only be used by the user for their /her own personal reference. Commerzbank owns all copyrights in this website. Downloading, copying and saving of all or parts of this website is only allowed for private reasons. Any other use, including any disclosure or distribution to of any information to any third party, the creation of Links to this internet portal or the display of COSOPIA webpages in a frame requires the express written permission of Commerzbank.