Information according to the MNB Recommendation 16/2021. (XI.25.) on the complaint handling procedure of financial institutions”

Clients may submit their complaints to the bank as follows:

• personally during business hours in the head office of our bank (1054 Budapest, Széchenyi rakpart 8.), or

• in any of our regional offices, only upon appointment agreed in advance

• by phone on (+36-1) 374-8100 8.00am to 5.00pm, and 8.00am to 8.00pm on Thursdays;

• by fax sent to our central number: (+36 76) 502-557;

• by email sent to; and

• by mail addressed to 1245 Budapest, P.O. Box: 1070.

Complaint Management Policy (in English)

Complaint form (in Hungarian)

MNB complaint form (in Hungarian)

Proxy to lodge a complaint

MNB Finance Navigation Booklet - Finance Complaint (in Hungarian)