Service Hotline and Technical Support
Global Payment Plus (GPP)
Client Service Asia
German Technical Service Hotline
+49 69 13680527
Monday to Friday 8:00-18:00 (Central European Time)
Customer Complaint Logging In Channel – Beijing Branch and Shanghai Branch
All external audit confirmation would be processed by GM-F Internal Control Team and centralized in Commerzbank Shanghai Branch.
- Incoming external audit confirmation should include the authorized company chop(S) or signature(S). Cross page seal is required for multiple-page confirmation. If the account is closed, please contact us before sending the confirmation.
- In principle, paper reply letter is generated automatically by the system and sent directly to the address indicated on the incoming external audit confirmation.
- The charge rate shall be in accordance with the relevant Tariff Schedules.
Qualified in-person confirmation would be accepted and would be replied by mail . Any request about in-person confirmation, please contact us for details before coming.
Shanghai & Beijing Branch Audit Confirmation
+86 21 3855 9730
Commerzbank AG Shanghai Branch, 37F, Shanghai World Financial Center, 100 Century Avenue, Shanghai 200120/P.R. China